Starting a request
You may ask for today’s menu, describe a meal, request a kitchen or ask Ekoraa to match the request. Provide a reachable phone number, timing, quantity, neighborhood and landmark.
Confirmation
Ekoraa checks the kitchen’s current availability, price and preparation window. The fulfilment method—delivery, third-party delivery, customer-arranged delivery or pickup—is stated before confirmation. The request is not final until you accept those details.
Payment
The website does not collect payment or Mobile Money credentials. If prepayment is required, instructions are sent only after confirmation through the agreed service channel. Verify that the instruction refers to your Ekoraa receipt before paying.
Changes and cancellation
Before confirmation, you may withdraw a request. After confirmation, cancellation, refund and change options depend on preparation status, food already purchased or prepared, the kitchen’s policy and any delivery cost already incurred. Ekoraa will communicate the applicable outcome rather than promise an automatic refund.
Delivery and pickup
Ekoraa does not claim to own a delivery fleet during the pilot. The confirmed message will identify the fulfilment arrangement. Customers should provide a usable landmark and be reachable during the agreed window.
Problems with an order
Use the contact form, choose “Order support,” and include the receipt ID. Do not include payment PINs, account credentials or identity documents.