Know what Ekoraa does—and what still needs confirmation.
The first pilot is intentionally clear about orders, payments, delivery, kitchen responsibilities and customer permission.
- No order is final before a live confirmation.
- Optional marketing remains separate from service communication.
- Contact Ekoraa if your situation is not covered below.
Ordering and fulfilment
Is my website request already a confirmed order?
No. Ekoraa first checks the live menu, price, availability and fulfilment plan. The order is confirmed only after you receive those details and accept them.
Can I pay on the website?
Not during the first pilot. The website never asks for Mobile Money credentials or account numbers. Payment instructions are shared only after the order is confirmed.
Does Ekoraa deliver the food?
During the pilot, fulfilment may be handled by the kitchen, a delivery partner, the customer or pickup. Ekoraa confirms the method for each order and does not claim to own a delivery fleet.
What if I do not know which kitchen to choose?
Choose “Let Ekoraa match my request.” We will look for a verified kitchen that fits the meal, area and timing.
Can I order for an office or event?
Yes. Use the group-order form so we can capture headcount, location and timing before preparing a coordinated quote.
The pilot and partnership
What does Ekoraa handle?
Ekoraa handles agreed customer outreach, initial questions, order information, confirmations, service updates, customer organisation, feedback and reporting.
What does my kitchen still handle?
The kitchen owns menu truth, prices, availability, food safety, quality, preparation, packaging, timely status updates and the agreed fulfilment method.
How much does it cost?
Commercial terms are not published during the pilot. Qualified kitchens complete a one-month test first, then review the real operating fit and results before discussing a longer arrangement.
Do I need a customer list?
Ekoraa works best when a kitchen has customers or an audience it is lawfully allowed to contact. We ask about the source during qualification, but never accept customer-list uploads through the public application form.
Will Ekoraa post as if I personally wrote every message?
Communication can carry the kitchen’s approved voice, but Ekoraa will not make deceptive claims about who personally wrote a message. Our privacy information also explains where automation supports the service.
What happens after I apply?
A decision-maker completes a fit conversation. If the kitchen is ready, we agree the menu, channels, response times, fulfilment rules, consented contacts and measures for a one-month pilot.
Tell us the question behind the question.
We’ll respond about an order, kitchen application or general Ekoraa enquiry.